Shipping policy

At tritonia.pk, we want to ensure a smooth and convenient shopping experience for our customers. Please review our shipping policy to understand how we handle shipping and delivery of your orders.

  1. Shipping Providers: We offer shipping services through Leopards Courier and TCS Courier. The available delivery option is displayed at checkout.

  2. Shipping Locations: We currently provide shipping within Pakistan only.

  3. Processing Time: Once your order is successfully placed and confirmed, our team will process your order within 1-2 business days. For Cash on Delivery orders, payment is collected upon delivery. Please note that orders placed on weekends or public holidays will be processed on the next business day.

  4. Shipping Time: Estimated delivery is 2-4 business days after dispatch, depending on your location and the courier. These are estimates and may vary due to unforeseen circumstances or courier delays.

  5. Shipping Charges: Standard shipping within Pakistan is free. Cash on Delivery is available. The order total is displayed at checkout before you confirm your purchase.

  6. Tracking: Once your order is shipped, we will provide you with a tracking number via SMS and email. You can use this tracking number to monitor the progress of your shipment on the respective courier company's website.

  7. Delivery Attempts: The courier company will make multiple attempts to deliver your package to the provided shipping address. If delivery is unsuccessful after several attempts, they may leave a notification card for you to arrange a pickup from their local branch or provide further instructions for redelivery.

  8. Address Accuracy: Please ensure that the shipping address you provide during checkout is accurate and complete. Tritonia.pk will not be responsible for any delays or issues caused by incorrect or incomplete address details provided by the customer.

  9. Customs and Duties: Any additional customs duties or taxes imposed by the relevant authorities are the responsibility of the customer. Tritonia.pk is not responsible for any charges incurred during customs clearance.

  10. Order Issues: If you encounter any issues with your order, such as delayed delivery or damaged packages, please contact our customer support team via WhatsApp at +923297299900 or email us at contact@tritonia.pk. We will assist you in resolving the problem as quickly as possible.

Thank you for choosing Tritonia.pk. We are dedicated to delivering your orders with care and efficiency!